CX Innovation
Brands now have a responsibility to automate & evolve their customer experience process.
With NUEXP we work with the best proprietary tools and technologies to offer an interconnected, automated and intelligent experience that improves your customer outreach significantly.
“Experience is everything”
Experience is what keeps your relevant, it helps you humanize your brand in front of your audiences, most of whom are looking for the best with respect to their brand journey.
We review your current customer journey (websites, socials, apps, call centers, branches etc.), and reengineer it with respect to your content, channels and technology mix.
This helps us build an omni-digital customer experience that excites your customers every time.
of consumers say that CX is a deciding factor when making purchase decisions.
of customers express they would switch brands after an unpleasant experience.
We helped build the UI/UX for Novus-Xcite; Avanza’s addition of plug-in libraries and value-added tools through which a bank could provide completely animated and interactive experiences to its consumers over ATM/CDM channels regardless of the ATM make or model and without having to involve or modify any aspect of their ATM switch/controller software.
Furthermore, Novus-Xcite provided a standalone “reach-out” suite to banks through which banks could independently design and roll out customer-specific Campaigns and Communications on their ATMs /CDMs.
